Ordering, Shipping, & Returns
Pricing
Pricing of all merchandise listed on amsmotorsports.com is subject to change without notice.
Payment
All orders must be paid in full prior to shipping. COD or billing is not available.
AMS accepts the following forms of payment:
• Visa, MasterCard, Discover
• Paypal
• Money Order in Canadian or US Currency
• Certified Cheque/Bank Draft in Canadian or US Currency
• Electronic Funds Transfer/Bank Wire
Ordering
Ordering products online through amsmotorsports.com is convenient, fast, and secure. We use top-notch, state-of-the-art secure login software to keep information safe, so you can feel secure ordering 24 hours/day, 7 days/week, 365 days/year.
All orders will be processed within 24 hours and verified orders will ship within 72 hours of operating business days, assuming the item is in stock. In the case of Sundays or statutory holidays, the item will be shipped within the same 72 operating business hour period on the following days. amsmotorsports.com will provide email confirmation of the order status and shipment.
Back-Orders
For out of stock items, amsmotorsports.com will place a back-order, provide an ETA for delivery, and ship as per amsmotorsports.com’s guidelines. For Canadian Residents importation of non AMS INC. products that are not in stock may incur additional importation and transportation charges. In this instance the customer will be advised of any additional fees. If an order has both in-stock and out of stock items then the in-stock item will be shipped and the out of stock item portion will be credited if the additional fees are not agreed apon by the client. AMS INC. reserves the right to ship the in stock item and refund the out of stock item. If any additional delays are encountered, the customer will be advised immediately. Cancellations are accepted for back-ordered items, at the request of the customer.
Special Orders
Special order items may require a non-refundable deposit or full payment in advance. Please contact us for details. Special orders can take weeks or months to arrive and ETAs are provided. At times, and due to circumstances beyond amsmotorsports.com’s control, special order items can take longer than anticipated to arrive. As such, amsmotorsports.com will not be held responsible for delays from manufacturers, transportation/shipping companies, or due to delays involving postal services and processing for Customs requirements.
Shipping
amsmotorsports.com predominantly uses Canada Post and/or DHL/Fed-Ex/UPS for domestic and international shipping. Item sizes, weights, dimensions, quantities, and destinations may affect which shipping company and/or freight forwarder can be utilized. As such, amsmotorsports.com reserves the right to change the method of shipping as necessary. Alternate means of shipping and expedited shipping (at an extra cost to the customer) are also available. Online shipping quotes are calculated on a weight basis and depending on territory need to be adjusted for accuracy once an order is placed. In this instance the customer will be notified promptly to indicate any balance owing on the order. Please contact us for details.
Return Policy / Cancellations
Exchanges or refunds will be allowed within 14 calendar days from the date of receipt of the item. All return merchandise must be authorized by amsmotorsports.com in advance and be returned unused and in its original packaging. Items returned or exchanged that show signs of being installed and/or used are not accepted. Returns must be sent freight prepaid and insured by the customer and any original shipping and handling charges are non-refundable. A photocopy of the original invoice (clearly showing the invoice number) and contact information must accompany your return. It is the responsibility of the customer and/or installer to verify the correctness of size and application of the parts prior to installation. Approved refunds will be paid by amsmotorsports.com, minus a 25% restocking fee. No refunds are available on deposits received for special order items. No exchanges on special or custom order items.
All order cancellations on in-stock and back-ordered products must be approved by amsmotorsports.com in advance and are subject to a 10% cancellation fee, in addition to the cost of all administration fees such as credit card fees, PayPal fees, etc. amsmotorsports.com will recoup all fees and administrative monetary losses associated with the transaction from the customer.
Refused Shipments
If a shipment is to be refused, please contact amsmotorsports.com for authorization. Refused shipments directed back to amsmotorsports.com without prior authorization from amsmotorsports.com do not constitute the right to a refund or credit. All freight charges associated with the return shipment are the responsibility of the customer and a 25% restocking fee will apply.
Shipping Errors
If a customer receives an incorrect item due to our error, amsmotorsports.com will arrange for pick up of the incorrect item and ship the correct item to the customer immediately and at no additional charge.
Claims
All items are packed carefully and correctly prior to shipping. Damaged shipments should be checked in the presence of the carrier. All claims for damage to, or loss of, your shipment must be made with the carrier. Keep all shipping cartons and packing materials available for carrier inspection. Claims must be made within five working days of receipt.
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